Privacy Policy

Introduction

At Everfund Pooled Trust Inc., we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our services or interact with us. By using our services, you agree to the terms in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information: This may include your name, contact details (such as phone number, email address, and mailing address), date of birth, Social Security Number, and other identifying information necessary for trust administration.
• Financial Information: When you establish or maintain a trust account with us, we may collect financial information such as income details, bank account information, billing information, and transaction history.
• Medical and Disability Information: Documentation related to disability status as required for Medicaid eligibility and pooled trust enrollment.
• Trust and Service Information: Details about the trust services we provide, including account history, disbursement requests, and any preferences or requests you may have shared.

How We Use Your Information

We use the information we collect for purposes including:

• To provide and manage our trust services: including processing Joinder Agreements, managing trust accounts, and processing disbursements.
• To communicate with you: about account updates, appointments, and other relevant information.
• To improve our services: by analyzing usage patterns and improving the customer experience.
• To comply with legal obligations: resolve disputes, and enforce our agreements.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party vendors who help us operate our business, such as financial institutions, IT service providers, and administrative support services.
• Government Agencies: When required for Medicaid eligibility verification or other regulatory compliance.
• Legal Obligations: When required by law or necessary to protect the safety, rights, or property of Everfund Pooled Trust Inc., our employees, or beneficiaries.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality agreements.

Security of Your Information

We are committed to safeguarding your personal information and have implemented industry-standard security measures to protect against unauthorized access, disclosure, or alteration. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your information.

How Do We Share Your Mobile Information?

No mobile information will be obtained from and/or shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can always decline or stop receiving messages by responding “STOP” at any time. For more information, reply “HELP”. Message and data rates may apply. Message frequency varies.

Your Choices and Rights

You have the right to:

• Access, correct, or update your personal information by contacting us directly.
• Opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
• Request the deletion of your personal information, subject to certain legal and operational obligations.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: